We do our utmost to ship your order as quickly as possible. The current delivery time is stated during the ordering process.

In some cases, a product may unexpectedly be unavailable or require a longer delivery time. In that case, we will always keep you informed of when your order will be shipped.

Delivery is handled by DHL, DPD, or PostNL. Delivery generally takes place on the next business day between 9:00 AM and 6:00 PM.

Do you want to make it sound a little more formal or a little more commercial?

Order before 2:30 PM on a business day, and we'll try to ship your package the same day, because we understand you want to enjoy your sweets as soon as possible!

We are closed on weekends . Orders placed after 2:30 PM or on weekends will be processed the next business day.

Shipping & Delivery – Candy Company

At Candy Company, we understand that you want to receive your favorite candy as quickly as possible. That's why we ensure fast and reliable shipping within the Netherlands, Germany, and other European countries.

Packaging and shipping

All orders are carefully packaged in our warehouse in the Netherlands. They are then shipped via reliable shipping partners such as PostNL, DHL, or DPD, depending on the destination country.

We strive to ship orders placed on weekdays before 3:00 PM the same day. This is usually successful. However, it's possible that a product is temporarily out of stock, resulting in a slight delay in shipping. In that case, we'll inform you as soon as possible.

The product page always includes an estimated delivery time. While we do our utmost to meet these delivery times, we cannot guarantee the exact time of delivery.

Delivery usually takes place within one to three business days in the Netherlands and Germany. For other European countries, delivery times may vary depending on the destination and carrier.

Postage costs

The Netherlands

Orders under €35.00 will be shipped for €4.95.

Orders over €35.00 are shipped free of charge.

Belgium, Germany and France

Orders up to €40.00 are charged €5.95 in shipping costs.

Orders over €40.00 are shipped free of charge.

Other European countries

For shipping to other EU countries, fixed rates apply per country. The current shipping costs are automatically displayed during checkout.

Indicative shipping costs per country:

Austria €10.95
Denmark €12.95
Bulgaria €18.95
Czech Republic €13.95
Estonia €15.95
Finland €16.95
Greece €19.95
Croatia €17.95
Hungary €17.95
Ireland €13.95
Italy €12.95
Latvia €15.95
Lithuania €14.95
Luxembourg €9.95
Portugal €12.95
Romania €18.95
Poland €14.95
Spain €12.95
Slovakia €14.95
Slovenia €14.95
Sweden €14.95

The maximum weight per order is 23 kilograms.

Delivery and absence

If you are not home at the time of delivery, the delivery person will try to leave the package with a neighbor or at a nearby collection point. You will receive notification of this by email or a message in your mailbox.

When a package is delivered to a collection point, it must be collected within five business days. If the package is not collected on time, it will automatically be returned to Candy Company.

Additional shipping costs may apply for a new shipment.

Safe reception

We recommend accepting packages in person or choosing delivery to an official collection point. If you authorize unattended delivery to a specific location, Candy Company cannot be held responsible for loss, damage, or theft after delivery.

Wrong delivery address

Did you accidentally enter an incorrect delivery address? Please contact us as soon as possible at support@candycompany.eu . We will try to change the address as long as the order has not yet been processed or shipped. Once the order has been shipped, we can no longer change the delivery address.

Damaged or missing shipments

Did your package arrive damaged or is something missing? Please contact Candy Company within fourteen days at support@candycompany.eu , including your order number and, if possible, clear photos of the damage. We will then provide a suitable solution.

Unfortunately, we cannot ship your order without a house number.

Therefore, please send an email to klantenservice@mrsnoep.nl as soon as possible with your order number and your full address, and we will adjust it for you immediately.

You can also send us a WhatsApp message at +31 6 29557531.

Once your order has been shipped, you'll automatically receive an email with the track & trace. You can also find this information in your account.

Didn't receive an email? Check your spam folder. Nothing there either?

Please feel free to contact us by email or WhatsApp: +31 6 29557531, and we will resend the track & trace.

Your order will be carefully packaged and shipped via PostNL or DHL. From Hoorn, your package will be transported to the PostNL or DHL distribution center, where a delivery driver will deliver it to your door. Quite a journey!

Fortunately, this process almost always runs smoothly and we are able to make many satisfied Candy Company customers happy with their orders every day.

Have you changed your mind and want to cancel your order? You can. Just let us know as soon as possible.

Your order may have already been shipped. In that case, we can try to stop the delivery. However, sometimes the delivery driver is already on his way with the package. You can then refuse the package at the door, after which it will automatically be returned to us.

Once you accept the package, cancellation is no longer possible. Returns are only permitted for non-food items.

Unfortunately, for safety and hygiene reasons, Candy Company cannot accept returns on food products, even if unopened. The statutory right of withdrawal does not apply to food products.

Do you have a complaint about a product or was the wrong delivery received? Always keep the product. In some cases, we may ask you to return the product for assessment. We cannot accept returns of opened packages.

Non-food products can, of course, be returned within 14 days. If you want to return a non-food product, please contact us first at support@candycompany.eu .

If a return is registered without a valid reason or a shipment is refused at the door without prior contact, we reserve the right to charge a handling fee of €4.95.

Something can go wrong. Therefore, always check your order immediately upon receipt. Is something wrong? Please let us know within 48 hours of receipt by sending an email to support@candycompany.eu .

If you have a complaint about a product or an incorrect delivery, you should always keep the product. In some cases, we may ask you to return or exchange the product.

Occasionally, a product may be placed in the wrong category. No rights can be derived from such errors. Therefore, always carefully check the ingredients and nutritional information before purchasing to avoid disappointment.

Did you receive the wrong product? You can, of course, return it. In that case, you'll be responsible for the return shipping costs.

If you provide an incorrect delivery address when placing your order, fail to collect your package from a collection point on time, or return an order without a valid reason, the package cannot be successfully delivered and will automatically be returned to us.

In these cases, we are forced to charge additional costs for processing, return shipping, and any reshipment. We charge a flat rate of €6.95 per return.

If you want the package resent, additional shipping costs may apply.

We therefore advise you to always carefully check your address details and only place an order when you are certain that you can receive the delivery.

We're sorry if your order is incomplete. Please let us know as soon as possible, but no later than 48 hours after receipt, by emailing us at support@candycompany.eu .

Always keep the invoice and the box in which your order was delivered. In some cases, we may ask you for additional information or photos.

We will, of course, provide a suitable and prompt solution. In many cases, we will not send the missing product, but will refund the purchase price. We do this partly for environmental reasons, to prevent unnecessary transport movements.

That's certainly not the intention. First, double-check that it's not the production date. This can sometimes be confusing, especially with overseas products.

Did you actually receive a product that's past its expiration date, and this wasn't listed in the webshop? Please email us at support@candycompany.eu with a clear photo showing both the product and the expiration date. We'll then provide a suitable and quick solution.

If you have a complaint about a product or an incorrect delivery, you should always keep the product. In some cases, we may ask you to return the product to us.

Did a product arrive damaged? That's certainly not what we want.

Please contact us within 48 hours of receipt at support@candycompany.eu and include clear photos of both the damaged product and the packaging. This allows us to properly assess the situation.

Always keep the product and its original packaging until the complaint has been resolved. In some cases, we may ask you to return the product to us.

We will of course provide a suitable and quick solution.

Candy Company can be reached in several ways.

E-mail

You can reach us at support@candycompany.eu .

Social media

We are active on Facebook, Instagram and TikTok.

Do you have any other questions? We're happy to help. Please use the contact form on our website or send an email to

Of course, you can also call us. You can reach us by phone at +31 629 557 531

Candy may contain ingredients such as glucose syrup, high-fructose corn syrup, and (malto)dextrin. These ingredients may be derived from wheat, but not always.

According to current regulations, a manufacturer is only required to specifically state this if the final product contains more than 20 mg/kg of gluten. Below this limit, the product may be considered gluten-free.

The glucose syrup used may be derived from corn and/or wheat, but remains below the established standard for gluten.

In rare cases, a product may be listed as in stock on the website, while the packing slip indicates "out of stock." This can happen for several reasons, such as if the expiration date has passed, a product was damaged during packaging, or the current stock turned out to be insufficient.

In all cases, you will receive the purchase price of the product in question back into your account. Please note that the refund may take a few business days, depending on your payment method and bank.